Frequently Asked Questions
These are some of the most common questions we get, and we’ve answered them below.
If you don’t find what you need here, don’t hesitate to contact us.
How do I select the right logo package?
Our services are available in three packages, depending on your needs:
- Silver – If you have a well-formed vision and/or some basic ideas of your logo, this cost-effective package is probably right for you.
- Gold – By far our most popular package. We will help you select the right colors & style for your logo with a color & style audit .
- Platinum – Need us to hold your hand from start to finish? We will not only help with color selection and style. We will go a step further with up to 1hr of e-mail consultation.
What are design concepts?
The first step in the design process, we’ll take your creative brief and formulate various concepts for your review. The concepts represent initial directions that your logo design might go, and we’ll work with you to receive feedback, collaborate, and refine the concept into a spectacular logo design. The number of design concepts you’ll be able to choose from will depend on the logo package you choose.
How does the revision process work?
Tweaks and changes to colors, fonts, and layout are an inevitable part of the design process. Our online platform enables a collaborative revision process between our clients and design team. Revisions, alterations, and combinations of design concepts are done with extensive client collaboration/feedback. The entire process can be done remotely, in the places and times of your convenience.
When will I receive initial design concepts?
You’ll receive your first customized design concepts within 3 days.
What file format will my files be in?
- Your final design will be delivered in the following file formats –
- Raw Vector (EPS)
If you require files in any format not listed above, just ask. We’ll be glad to help.
Who owns the copyright for my final design?
How do I get started today?
Simply select the package that best fits your needs, and we’ll guide you through the checkout process. You’ll then receive an email with a link to complete your creative brief. One of our project managers will review the brief, and contact you for anything that needs any further clarification or specification.
Finally, we’ll assign the project to our design team and have your concepts back for review in your dashboard within 1 week – no exceptions.